Please keep in mind shipping times may be extended due to COVID19
Please note, Up Where We Belong is not responsible for any delays caused by USPS or any other shipping carriers we work with, especially during high volume seasons. Further, items purchased on special order are subject to varying shipping times per the item description and special order policy.
We do not ship Saturdays, Sundays, or holidays. Our office will be unavailable during the following public holiday dates: Easter, Memorial Day, July 4th, Labor Day, Thanksgiving, Christmas Day & New Years Day as well as any additional dates we deem necessary.
Items purchased on pre-order may take between 1-4 weeks to be delivered. Having a pre-order item amongst other items in your order will hold back the delivery for your ENTIRE order. Email us at firstname.lastname@example.org if you would like to arrange an alternative. Please note: there is a processing time and that time is noted in the shipping policy in the individual items description page.
Lost Packages where tracking shows delivered.
1. File Claim with USPS
2. File police report
3. Wait for USPS investigation results. Depending on results items may reship.
UP WHERE WE BELONG IS NOT RESPONSIBLE FOR LOST OR STOLEN PACKAGES. THE CUSTOMER ASSUMES ALL RESPONSIBILITY ONCE A TRACKING NUMBER IS ISSUED. PLEASE DOUBLE CHECK THAT YOU INPUT THE CORRECT INFORMATION FOR SHIPPING PURPOSES. CUSTOMER PAYS FOR SHIPPING BOTH WAYS IF ITEM NEEDS TO BE SENT BACK.
RETURN / EXCHANGE POLICY
We will happily accept returns on all full-priced merchandise for store credit. All full-priced items in original condition (unused, unwashed and unworn merchandise) can be returned for store credit. Products found damaged and used will not receive store credit. This includes pet hair, stains, smells, rips, damaged hook/eye, incomplete strapping or buttons, make up stains etc... w/original tags & packaging
We are not responsible for damages to clothing as a result of improper care or handling or incorrect sizing.
We must receive the returned product within 5 days from the assigned Return Authorization (RA).
THERE IS A 20% RESTOCK FEE AND CUSTOMER IS RESPONSIBLE FOR NEW DELIVERY RATE.
Once we receive your return please allow 3-6 business days for processing. Once processed we will email you a store credit code which can be used to purchase a new item of your choosing.
We recommend returning your item back to us, then using your store credit to place a new order. However there is no refunds. All exchanges will be processed as a store credit. You can return the product to us as soon as possible and we will email you a store credit with which you can use to purchase a different size, if it's still in stock, or you can purchase a different item of your choosing.
How to return merchandise:
email email@example.com with your order # to initiate the process.
You are responsible for shipping charges associated with returning the package. Please include a copy of the RA.
*It is highly recommended that you place tracking on your return package in case it gets lost amidst its travels back to us.
Sale, Clearance, Swim, & Panties ARE FINAL SALE